Foster Moore® Foster Moore®
Careers

Careers

Foster Moore is a world leading technology firm with its roots firmly based in New Zealand. Specializing in the implementation of electronic registry solutions, we’ve made our mark both in NZ and around the world. Our team are viewed as experts in registry design, operation and development and our dedicated registry solution, Catalyst, is the product of over 20 years experience in building online, statutory registries.

At Foster Moore we recognize that our people are a huge part of our success. That’s why we believe in providing a stimulating work environment, encouraging our employees to develop their strengths, voice their ideas and reach their full potential. Our people really know their stuff, are passionate about what they do, and have fun doing it.

If you are interested in applying for a role, or know someone who may fit the bill, apply now with a covering letter and CV.
Please send all applications to careers@fostermoore.com

Open Vacancies

Operations Engineer - Auckland

Operations Engineer - Auckland

A rare opportunity has come up for an Operations Engineer to join our IT Services team at our Auckland office! If you are passionate about all things IT, Customer Service and genuinely like making an impact within an organisation then this could be the role for you!

The position is primarily responsible for delivering Microsoft Desktop Management, while working with the wider team to support and maintain core infrastructure systems. You will also have the opportunity to be involved in services and projects delivering leading edge technologies to internal and external customers.

In addition to this, you must be a team player who is willing to help out others within the business including within the IT function (such as engineering teams, service desk).

Key tasks can include:

Systems Management:
– Ensure that desktop procurement, deployment, performance and reliability is
maintained within agreed service levels.
– Foster and implement process improvement methodologies to continually enhance
desktop support performance. Identify ways of improving desktop delivery and
operational efficiency and effectiveness.
– Test new technologies as required.
– Liaise with vendors as requested/needed for service matters.
– Maintain accurate log entries of faults with resolution and contact details.
– Perform Installation and maintenance of assigned environments, including
hardware and software upgrades. Software upgrades to be performed in line with
user and project requirements, and subject to licensing agreements.
– Lead troubleshoot and problem management in end user environments.
– Stay current with relevant technology
– Assist with server infrastructure provisioning including configuration and
deployment.
– Monitor and support infrastructure components (software and hardware) for which
responsibility has been assigned
– Author system documentation such as environment diagrams,
installation/configuration documents and release notes
– Manage version, firmware and patch updates for end user environments
– Assist in managing and delivering services to Data Centre environments.

Service Management:
– Provide online, phone, and face-to-face technical support to users regarding
Desktop issues.
– Provide the business with a professional service by ensuring requests are
regularly updated and realistic resolution times are provided.
– Back up and support the Service Desk as required
– Provide an effective interface between users and service providers supplying
all necessary diagnostic information according to procedures.
– Develop appropriate relationships with customers (internal and external) to
ensure that they have confidence in Foster Moore’s IT Operations ability to
deliver, and to ensure that matters of escalation are dealt with quickly and
effectively.
– Ensure technical queries not progressing are escalated to Systems Engineers
according to established procedures.

You must have:
– 3 – 5 years’ experience in IT Support
– Relevant tertiary qualification.
– Microsoft suite capability (Windows OS, O365, Active Directory, Exchange)
– Demonstrable capability in Microsoft Office applications.
– Desktop, Printer, and peripheral procurement, deployment, installation and
configuration
– Excellent diagnostic and problem-solving ability.
– Must be highly motivated and able to work independently with minimal
supervision.
– Customer focused – ideally with previous experience in a customer support role.
– Be a solid contributor in a team environment.
– Excellent organisational, verbal and written communications skills.
– First level network support (patching and connectivity troubleshooting)
– Writing technical and training documents capability
– Ability to liaise between vendors and business users
– Adaptable and flexible

Advantageous if you have the following:
– Windows Server (certification ideal)
– Apple support experience
– Networking skills – firewalls, routers and switches (primarily Fortinet – but
CCNA bonus)
– VMware or other hypervisor experience
– AWS or Azure exposure

If you think you’re the right fit for this role, please send your Resume and Cover Letter to careers@fostermoore.com

Please note, you must already have obtained the legal right to live and work in New Zealand in order to be considered for this role. The successful candidate must be able to clear Security Clearance therefore being an NZ Permanent Resident or Citizen is beneficial, or having resided in the country for at least 5 years’ is required as per the clearance requirements.

Applications close February 28, 2020.

Junior Test Analyst - Auckland

We have an exciting opportunity for a Junior Test Analyst to join our team in Auckland!

In this role you’ll be Testing Foster Moore’s software applications prior to their release to ensure the developed application meets specifications. Ensure that defects/issues found are accurately logged, tracked and resolved.

Core responsibilities would include:

We’re looking for people with the following:
Testing
•Prepare test scripts – manual and automated in accordance with client
specifications
•Perform functional testing across different test levels: component, integration
system and acceptance to ensure high quality releases.
•Execute test plans, monitor test execution and ensure that sufficient testing is
carried out prior to go-live.
•Carry out other testing tasks as agreed with the Test Manager

Customer Service
•Respond to client queries/issues in a timely manner
•Liaise with business users, business analysts and developers to ensure that
planned testing meets project requirements.
•Provide assistance to clients during User and/or Business Acceptance Testing
•Prompt attendance to, and constructive participation in, internal and client
meetings as required.

Services Portfolio Development
•Research and/or obtain technical or specialist advice from internal or external
resources when necessary.
•Keep track of advancements in the industry to ensure that the company is
developing leading edge products and services, and that the testing systems are
as up to date and rigorous as possible.
•Perform testing research as time is available
Reporting
•Create accurate and high-quality reports in a timely manner and in the format
specified by the company.
•Highlight project risks in a timely manner providing appropriate suggestions to
mitigate the risk.
•Create, review or revise internal documentation ensuring it is of high quality.

Support and Continuous Improvement
•Provide general production support and specific incident analysis and resolution
as required.
•Provide input into production support issues as requested by the Production
Support Team.
•Make suggestions for and delivery of positive change within the Test team and
the supported production environments
•Offer and or promote alternative technical solutions to business problems.

You’ll also have:
•A tertiary level degree in computer science, software engineering or equivalent
experience
•Minimum 1 year experience in functional testing
•Strong analytical skills and ability to read and understand formal technical
specifications
•Competence in concisely explaining problems, both verbally and in a written
format.
•Willingness to learn new technology skills to keep pace with the improvements of
the testing process
•Willingness to ask questions, challenge assumptions and be challenged in return
•ISTQB would be beneficial
•Experience in automation testing preferable
•Experience working in an agile environment preferable
•Experience working with relational databases or no SQL database preferable

Please note, you must currently hold the legal right to live and work in New Zealand in order to be considered for this role.

If you think you’re the right fit for this role, please send your Resume and Cover Letter to careers@fostermoore.com

Applications close February 14, 2020.

Junior Test Analyst - Auckland
Junior Software Configuration Developer - Auckland

Junior Software Configuration Developer - Auckland

We have an exciting opportunity for a Junior Software Configuration Developer to join our team in Auckland!

At the heart of helping us achieve our vision are our Software Configuration Developers. This role is a mix of software development and product configuration where you are working in small, Agile project teams to deliver high quality implementations across the globe. Through this role you will be able to expand on your software development and testing experience whilst also getting to work specifically with our own in-house product – Catalyst.

In this role, you’ll perform as a developer within the SDLC by configuring the product for clients primarily using XML and Groovy. Interact with a wide variety of people and roles including clients, business analysts, developers, testers and project managers to configure and maintain registry applications as outlined in technical design and functional specification documents.

You must also be willing to move within the organisation and work across different projects so having a flexible approach and mindset is key in this role!

We’re looking for people with the following:

– At least 2 years’ experience in an Information Technology Business.
– A tertiary qualification in Computer Science, Engineering or other appropriate
disciplines.
– Experience working within an agile framework (such as Scrum) with teams of
business analysts, Good experience with web application development and
knowledge of application servers or containers (JBoss, WebSphere, Jetty, Tomcat
or IIS).
– Keen interest in web technologies (e.g. XML, HTML, Javascript, JSON, CSS).
– Experience with web service implementations – REST and/or SOAP.
– Good working knowledge of at least one database (Postgres, Oracle, SQLServer)
and solid SQL skills but also interest or experience in document databases
(e.g. MongoDB).
– Exposure to one or more of the following ideal: Elastic search, Velocity
templates, Gherkin/Cucumber, Selenium, Javascript, CSS, Less, Jenkins,
Pipeline, AWS, Docker.
– Relevant experience with all aspects of the SDLC including source control, unit
and integration testing, continuous integration/delivery concepts and defect –
tracking software (e.g. JIRA, TFS, Bugzilla, etc).
– Good communication skills – written and verbal.
– Flexible and adaptable.

Please note, you must currently hold the legal right to live and work in New Zealand in order to be considered for this role.

If you think you’re the right fit for this role, please send your Resume and Cover Letter to careers@fostermoore.com

Application close February 15, 2020.

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