Across the globe, government registry authorities are facing increasing pressure to modernize, driven by public expectations, legislative shifts, and the operational lessons learned during the COVID-19 pandemic. While digital transformation is on the agenda for most, the question remains: how far can you go?
At Foster Moore, we believe the answer is much further than most realize. A fully automated register is not a future ideal, it is an achievable reality. With the right approach, even the most complex legislative frameworks can be supported by automation that enhances compliance, improves service delivery, and reduces operational burden.
Understanding where your organization stands on this journey is critical. That is why we developed the Register Capability Maturity Model (RCMM™), a purpose-built diagnostic framework that helps registry operators assess their current maturity and chart a path toward future-state operations. Whether you are just starting to digitize or are ready to scale an existing platform, RCMM™ gives you the clarity and structure to move forward with confidence.
So, what does a fully automated register actually look like?
Imagine a registry where manual intervention is the exception, not the rule. Where operations run on smart workflows, compliance is supported by real-time insights, and human resources can focus on value-driven work rather than routine tasks. With the right foundation in place, that vision becomes reality.
A modern, automated register built on a future-ready Target Operating Model (TOM) will typically feature:
Zero-touch operations - Inbound and outbound processes are handled without human input.
Real-time decision-making - Dashboards show live processing data, and smart systems handle exceptions efficiently.
Exception and case management - Anomalies are addressed quickly, supported by automated compliance and enforcement tools.
End-to-end workflow automation - No gaps, no silos, just seamless connectivity.
Self-healing infrastructure - Systems that resolve issues on their own or escalate intelligently.
Scalability and configurability - Ready to grow and adapt, without adding more hands to the job.
Register automation does not happen by chance, it is built on a solid foundation of technical and organisational enablers. While no two transformation journeys are the same, successful efforts tend to share several core capabilities.
These enablers ensure your register can operate intelligently, securely, and flexibly in a fast-changing environment:
✅ Strong data governance and real-time analytics - ensuring data quality, traceability, and actionable insight.
✅ A flexible, API-driven platform architecture - enabling easy integration with third parties and legacy systems.
✅ Cybersecurity embedded at every layer - to protect sensitive information and maintain public trust.
✅ Change management and cultural readiness - helping teams embrace new ways of working and reducing resistance to transformation.
Lets be clear: a registry authority is like any other organization, governed by legislation, yes, but fully capable of adopting modern operating models. The transformation journey starts with understanding your current maturity and where you want to go next and having the desire to challenge the status quo.
Our incredibly experienced team developed the Register Capability Maturity Model (RCMM™), a diagnostic tool designed specifically for registry authorities. It helps you assess your current state and identify the steps needed to evolve.
🚀 Ready to talk about your registry modernization journey?
Contact us at info@fostermoore.com or connect directly with our registry transformation leaders:
Bill Clarke, Justin Hygate, or John Murray.
Do not overthink it. Start with a conversation.
This post is based on original insights shared by John Murray.